Shipping policy
If you've placed an order for spring plug plants 2024:
These will be shipped from March 2024 onwards. We will be in touch via email to give you an update, then you will receive a further email from us once your plants are scheduled for dispatch.
If your order contains ONLY in-stock items:
These will be shipping within 3-5 working days.
Is it possible to get my plants earlier?
Regrettably, we cannot expedite your delivery. Our process relies on a complex IT system to schedule deliveries efficiently, considering factors like plant availability, order dates, and staff availability each day. This approach ensures we fulfil as many orders as quickly as possible.
Disrupting this workflow would be highly challenging, particularly given the substantial volume of orders we handle weekly.
Experiencing Delays?
If you believe your order has encountered an unusual delay, please don't hesitate to reach out to us. We're here to assist.
Where do we deliver?
We deliver to most mainland UK areas. When you input your postcode at checkout, you can verify if we deliver to your region. However, there are certain highland areas and islands that we are unable to cover.
Why do we not deliver to some highlands/islands?
We utilise road couriers for deliveries. Due to the limited hours drivers can legally drive each day and the transportation process from hub to hub, we've found that deliveries to certain highland areas and islands often take too long, resulting in plants not surviving the journey.
For our plants to thrive, they need to be delivered within 24-48 hours from dispatch. Unfortunately, in some cases, it has taken up to 7 days to reach certain postcodes.
Do we deliver to Northern Ireland?
Regrettably, we are currently unable to ship our plants to Northern Ireland.
What about Ireland, the Channel Islands, and other Islands?
Unfortunately, due to Brexit regulations, we no longer have authorisation to ship our plants overseas to the Channel Islands, Isle of Man, or Ireland.
My order has been delayed/held by the courier, what should I do?
If this occurs, kindly inform us promptly by sending an email to welliesandwaxjackets@gmail.com, and our team will endeavour to resolve the issue for you. Please ensure to include your order number and delivery postcode in your message.
What should I do if some of my plants are damaged during transit?
Despite our efforts to carefully pack your plants, occasional damage may occur.
Please contact us to report the issue, and we will either resend the affected plants or provide a credit if they are no longer available.
Be sure to include your order number and delivery postcode in your communication.
What should I do if I have received the incorrect items?:
Apologies for any inconvenience caused by occasional instances where a staff member mistakenly selects the wrong set of plants or variety. Please reach out to us via email at welliesandwaxjackets@gmail.com to report the error, and we will promptly rectify the situation for you.
I seem to have some plants/items missing, what should I do?:
Please carefully review your delivery note. If any items were intentionally omitted due to a delay or crop failure, you will find a message explaining the situation. If not, they may have been inadvertently missed due to a packing error. In such cases, we will promptly rectify the issue for you.
Kindly email: wellieswandwaxjackets@gmail.com to inform us of the error. We will either dispatch the missing plants/items to you or, if they are no longer available, arrange a credit accordingly.
These will be shipped from March 2024 onwards. We will be in touch via email to give you an update, then you will receive a further email from us once your plants are scheduled for dispatch.
If your order contains ONLY in-stock items:
These will be shipping within 3-5 working days.
Is it possible to get my plants earlier?
Regrettably, we cannot expedite your delivery. Our process relies on a complex IT system to schedule deliveries efficiently, considering factors like plant availability, order dates, and staff availability each day. This approach ensures we fulfil as many orders as quickly as possible.
Disrupting this workflow would be highly challenging, particularly given the substantial volume of orders we handle weekly.
Experiencing Delays?
If you believe your order has encountered an unusual delay, please don't hesitate to reach out to us. We're here to assist.
Where do we deliver?
We deliver to most mainland UK areas. When you input your postcode at checkout, you can verify if we deliver to your region. However, there are certain highland areas and islands that we are unable to cover.
Why do we not deliver to some highlands/islands?
We utilise road couriers for deliveries. Due to the limited hours drivers can legally drive each day and the transportation process from hub to hub, we've found that deliveries to certain highland areas and islands often take too long, resulting in plants not surviving the journey.
For our plants to thrive, they need to be delivered within 24-48 hours from dispatch. Unfortunately, in some cases, it has taken up to 7 days to reach certain postcodes.
Do we deliver to Northern Ireland?
Regrettably, we are currently unable to ship our plants to Northern Ireland.
What about Ireland, the Channel Islands, and other Islands?
Unfortunately, due to Brexit regulations, we no longer have authorisation to ship our plants overseas to the Channel Islands, Isle of Man, or Ireland.
My order has been delayed/held by the courier, what should I do?
If this occurs, kindly inform us promptly by sending an email to welliesandwaxjackets@gmail.com, and our team will endeavour to resolve the issue for you. Please ensure to include your order number and delivery postcode in your message.
What should I do if some of my plants are damaged during transit?
Despite our efforts to carefully pack your plants, occasional damage may occur.
Please contact us to report the issue, and we will either resend the affected plants or provide a credit if they are no longer available.
Be sure to include your order number and delivery postcode in your communication.
What should I do if I have received the incorrect items?:
Apologies for any inconvenience caused by occasional instances where a staff member mistakenly selects the wrong set of plants or variety. Please reach out to us via email at welliesandwaxjackets@gmail.com to report the error, and we will promptly rectify the situation for you.
I seem to have some plants/items missing, what should I do?:
Please carefully review your delivery note. If any items were intentionally omitted due to a delay or crop failure, you will find a message explaining the situation. If not, they may have been inadvertently missed due to a packing error. In such cases, we will promptly rectify the issue for you.
Kindly email: wellieswandwaxjackets@gmail.com to inform us of the error. We will either dispatch the missing plants/items to you or, if they are no longer available, arrange a credit accordingly.